Start with the common questions below or email us. Please keep sensitive health and protocol details out of support messages whenever possible.
Include your app version, Android version, and a short description of what happened. Screenshots can help, but review them for private information first.
support@protocolvault.appProtocol Vault support cannot provide medical advice or emergency assistance. Contact local emergency services when immediate help is needed.
No. Protocol Vault’s core features work without a Protocol Vault account.
Yes. Core protocol tracking is local-first and remains available without a network connection.
Protocol information is stored on your device in the app’s SQLCipher-encrypted local database.
No. Backups are disabled unless you explicitly enable or initiate them. If you choose an external destination, its privacy and security rules also apply.
Uninstalling generally removes the app’s local data. Without a separate usable backup or export, that data may not be recoverable.
Use the app’s erase option when available, or clear Protocol Vault storage in Android settings. See our deletion guide.
No. It is an organization tool and does not replace a qualified healthcare professional.
Our data-safety summary explains the app’s local-first model in plain language.